Accessibility Act
# | Question | Answer |
|---|---|---|
1 | Does your organization have written accessibility policies and a statement of commitment? | YES |
2 | Has your organization established, implemented and maintained a multi-year accessibility plan and posted it on your organization’s website? | YES |
3 | Does your organization provide appropriate training on the AODA Integrated Accessibility Standards Regulation and the Human Rights Code as it pertains to people with disabilities? | YES |
4 | Other than the requirements cited in the above questions, is your organization complying with all other applicable requirements in effect under the General section of the Integrated Accessibility Standards Regulation? | YES |
5 | Is your organization complying with all applicable requirements under the Customer Service Standards? | YES |
6 | Does your organization ensure that its feedback processes are accessible to people with disabilities by providing or arranging for accessible formats or communication supports, upon request, and do you notify the public of this accessible feedback policy? | YES |
7 | Does your organization have a process to provide accessible formats and communication supports to people with disabilities in a timely manner and at no extra cost? | YES |
8 | Does your organization make its emergency procedures, plans or safety information available to the public? | YES |
8a | Does your organization provide its publicly available emergency procedures, plans or safetyinformation in accessible formats to people with disabilities upon request? | YES |
9 | Other than the requirements cited in the above questions, is your organization complying with all other applicable requirements in effect under the Information and Communications Standards? | YES |
10 | Does your organization prepare individualized workplace emergency response information for employees with disabilities? | YES |
11 | Does your organization develop and have in place a written process for the development of documented individual accommodation plans for employees with disabilities? | YES |
12 | Other than the requirements cited in the above questions, is your organization complying with all other applicable requirements in effect under the Employment Standards? | YES |
13 | Since your organization submitted its most recent accessibility compliance report, has your organization constructed new or redeveloped existing exterior paths of travel that it intends to maintain? | NO |
14 | Since your organization submitted its most recent accessibility compliance report, has your organization constructed new or redeveloped existing outdoor public use eating areas? | NO |
15 | Since your organization submitted its most recent accessibility compliance report, has your organization constructed new or redeveloped existing outdoor play spaces? | NO |
16 | Since your organization submitted its most recent accessibility compliance report, has your organization constructed new or redeveloped existing off-street parking? | NO |
17 | Since your organization submitted its most recent accessibility compliance report, has your organization constructed new service counters, (which includes replacing existing service counters)? | NO |
18 | Since your organization submitted its most recent accessibility compliance report, has your organization constructed new fixed queuing guides? | NO |
19 | Since your organization submitted its most recent accessibility compliance report, has your organization constructed new or redeveloped existing waiting areas? | NO |
20 | Other than the requirements cited in the above questions, is your organization complying with all other applicable requirements in effect under the Design of Public Spaces Standards? | YES
|
Service accessibility
The Children’s Aid Society of SDG is proud to be a designated agency that offers quality services in both French and English. We are highly committed to the principles of independence, dignity, integration and equality of opportunity, as well as to meeting the needs of people with disabilities in all areas. In order to achieve this goal, we have developed an Multi-year Accessibility Plan (non accessible PDF)
TTY Service
To support telephone communication between hearing people and people who are deaf, deafened, hard of hearing or those with speech disabilities, the Society uses a TTY Service called Bell Relay Service. With Bell Relay Service professionally trained operators act as intermediaries to facilitate the call. Operators are available 24 hours a day, 7 days a week.
To access the Bell Relay System for TTY to Voice, follow these steps:
- Dial 711
- The Bell Relay Operator will answer and say “Bell Canada Relay Service”, followed by “GA” (for Go Ahead)
- Type this telephone number: 613-933-229
- Type these two letters: G A
Website material
Most materials on our website can be provided in an alternate format upon request.
Please email your accessibility request at accessibility@cwcas.ca.
Feedback
We encourage and appreciate your feedback! If you would like to provide feedback on our customer service for persons with disabilities, please contact us via our online form.